Krause Park House Rules
1. General provisions
- These House Rules define the rules for providing services, liability and staying on the hotel premises.
- Making a reservation or checking in at the hotel means accepting these House Rules.
- These House Rules apply to all Guests staying on the property.
2. Hotel day
- Rooms are rented per hotel day.
- The hotel day starts at 2:00 PM and ends at 10:00 AM on the following day.
- Any extension of the stay must be reported to reception no later than 10:00 AM on the planned day of departure.
- The hotel may refuse to extend the stay if no rooms are available.
3. Reservations and payments
- Reservations can be made 24/7 via the website, by phone or by email.
- The hotel may require a deposit or full prepayment.
- Reservation cancellation is subject to the conditions of the selected offer.
4. Check-in
- The hotel offers 24-hour check-in.
- Unregistered persons may stay in a hotel room only with the consent of reception.
5. Quiet hours
- Quiet hours apply on the hotel premises from 10:00 PM to 6:00 AM.
- Guests are asked to remain quiet and not disturb the stay of other guests.
6. Guest responsibility
- The Guest is financially responsible for any damage or destruction of hotel equipment caused by their fault.
- The hotel may charge the Guest for the cost of repairing any damage.
7. Parking
- The hotel provides parking for Guests.
- The parking area is monitored.
- The hotel is not responsible for damage to or loss of a vehicle left in the parking area, unless otherwise provided by law.
8. Bicycles
- The hotel offers safe bicycle storage.
- Guests may use designated bicycle boxes or the bicycle storage room.
9. Pets
- Pets are allowed only by prior arrangement with the hotel.
- The pet owner is fully responsible for the animal’s behaviour and any possible damage.
10. Prohibitions
- Smoking tobacco products and e-cigarettes is prohibited on the hotel premises except in designated areas.
- Any behaviour that may endanger the safety of other Guests or staff is prohibited.
11. Final provisions
- The hotel may refuse to continue providing services to a person who violates these House Rules.
- In matters not regulated by these House Rules, Polish law shall apply.